Frequently Asked Questions
Everything you need to know about our performance gear and services.
How do I determine the right shoe size for my sport?
We recommend measuring your foot in centimeters and referring to our Size Guide located on each product page. Since athletic shoes require extra room for movement, most athletes prefer a thumb's width of space between their toes and the front of the shoe.
What is your return policy for worn athletic gear?
We offer a 30-day return window for all items in original, unworn condition with tags attached. For performance reasons, once a shoe has been used for outdoor running or training, it can only be returned if a manufacturing defect is present.
How long does shipping take for domestic orders?
Standard shipping typically takes 3 to 7 business days. We also offer expedited shipping options at checkout for athletes who need their gear ready for an upcoming race or event.
Are 361 Degrees shoes suitable for wide feet?
Many of our performance running models are designed with a spacious toe box. We also offer specific 'Wide' width versions for our most popular stability and cushioning trainers to ensure a comfortable fit for all foot shapes.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and interest-free installment plans through partners like Klarna and Afterpay.
How should I clean my performance running shoes?
To maintain the integrity of the technical mesh and foam, we recommend hand washing with a soft brush, mild soap, and cold water. Avoid machine washing or high-heat drying, as this can damage the mid-sole cushioning.